I was just contacted again by someone who made a purchase of some essential oils and a TheraPro Diffuser from a seller on Amazon. When I asked her for her Young Living member number I was told she was not a member and that she had made her purchase at Amazon. She immediately filed a complaint about me to Young Living because she ‘assumed’ that since I said to her, “it is usually the distributor who one becomes a member with that addresses questions because they are the customer of that distributor” – because at that time I didn’t know she had purchased the TheraPro differ and Thieves oil from a non-distributor. She didn’t like that I said that. So she turned around and promptly filed a complaint about me.
I’m going to rant for a minute here because I am sick and tired of being treated poorly by people that buy Young Living products from non-distributors and expect the distributors to jump through hoops for them. I’ve had people buy from sellers on both eBay and Amazon and they expect me to fix their problems, give them refunds, and spend hours teaching them about using the oils.
There are some things people don’t realize and I am going to point these things out so that it may help people who are considering buying Young Living products from Amazon and eBay sellers.
1. Let’s say you are thinking of purchasing a Young Living TheraPro diffuser and bottle of Thieves essential oil from an eBay or Amazon seller…
First, you need to know that if you contact a Young Living distributor they will tell you –rather than paying $200 plus tax/shipping from an eBay or Amazon seller– that there is a way you can get the TheraPro Diffuser for $110 plus tax/shipping. That way is through becoming a wholesale member and you get a mail-in $40 off a diffuser coupon.
An eBay or Amazon seller is NOT going to inform you of this savings. Why in the world would they!? If they did inform you of that fact they would lose money and a potential customer. They are betting that you already believe that if you go to eBay or Amazon to shop for YL products and that you think you will be saving a mint.
I’m going to be the skunk at the picnic here and tell you flat out… you will never buy Young Living oils or products at eBay or Amazon for prices lower than YL wholesale prices. You won’t even be buying them at wholesale prices. How am I so certain about this???
Well, because I know how YL works. The eBay or Amazon seller cannot buy the YL products for cheaper than I, a wholesale customer buys them at. It’s a fact, it is NOT possible because there are no prices less than wholesale.
The eBay and Amazon sellers will also order enough every month from Young Living so that they qualify for the monthly freebie. Which they will then turn around and sell on eBay or Amazon for somewhat cheaper than wholesale so that shoppers on those sites ‘think’ they can get all of the YL products at a much cheaper cost than they could through a distributor. There’s a name for this business tactic and it’s called a lost-leader, it’s where the store has a very limited number, they advertise it as a great deal (which it is) to get you into the store and buy other items at the regular price. They do it just often enough to get their customers convinced that they have the best prices on everything always, and that’s not always true.
The eBay and Amazon sellers can also be on the Young Living Essential Rewards program, just like I am and just like many of my customers are. So what this means is that after you are on the Essential Rewards program for one year you are getting 20% in rewards points in return for being a valued monthly customer. After one year, you will earn $20 in rewards points for every $100 you spend.
That means your eBay and Amazon seller is selling you products that they got for free from YL when they redeemed their rewards points.
So, I think the real question you should be asking yourself before making a purchase there is, “why don’t I just find a YL distributor, become a YL member, join Essential Rewards and be getting $10 a month during month 1-6 for every $100 I buy at wholesale, then get $15 a month during month 7-12 for every $100 I buy at wholesale, and from month 13 and onward get $20 for every $100 you spend in rewards points to redeem for free product just like the eBay and Amazon sellers!?”
Why are you buying from them when you could be buying the same products they are selling to you, at a profit, for wholesale yourself?
2. Now, let’s say you have questions about how to use the Young Living essential oils that you bought on eBay or Amazon…
If you think you are going to be able to go to that seller and have them teach you all you need to know… you are delusional. They are only there to make a sale(s) to you. They are not there to answer the questions that you have regarding the use of the oils or YL products you purchased from them.
If you want to ask questions and learn how to use your oils, become a member with an actual Young Living distributor and you will get them.
3. Let’s say you purchased Young Living products from an Amazon or eBay seller and you want a refund or an exchange…
You cannot go to a Young Living distributor and expect or demand that they give you a refund or replacement. They did not make the sale to you and they are not responsible for business practices that take place on people selling YL products on Amazon and eBay.
Likewise, do not contact Young Living corporate and expect a refund or exchange from them either, they are not the party who sold the product to you and they are not responsible.
Yes, there are people out there who expect that all distributors and YL corporate are responsible for any YL product they purchased no matter who they bought it from. I had that experience within the past month with an individual, they insisted that I sold them the product on my website. That’s impossible, I do not sell, process, ship or collect money from anyone ever. All of my customers become YL members and YL processes and ships their order to them, it’s called drop-ship. The only money I ever see from the sale of YL products is through my monthly YL commission check. I work on commission. I do not carry an inventory or ship anything, ever. It all comes straight out of the YL warehouse and straight to my customers door.
4. Let’s say you believe that prices of Young Living products are cheaper on eBay or Amazon…
I have yet to see any YL product cheaper on eBay or Amazon over the 8 years I have been a distributor.
If you buy Young Living products from a seller on eBay or Amazon do expect that you are NOT getting a cheaper price. See what I said above in #1 for details on how it works.
Like the woman who contacted me today, she paid over $200 for a YL TheraPro Diffuser. Clearly she made the purchase without speaking to a YL distributor prior to making the purchase and she had no idea that the exact same diffuser could have been bought for $110 if she became a member under a distributor. Membership has many advantages.
5. Before you buy Young Living products from an eBay or Amazon seller…
Ask yourself is that seller, a wholesale customer with Young Living already and just maybe they are buying products at wholesale (like I am and like you can too) and turning around and selling them to people (at a profit) who believe that eBay and Amazon have the best prices on everything.
Chances are great that you WILL be paying retail prices or higher, with some are considerably higher.
Don’t go thinking that because something is sold on Amazon or eBay that you are getting the best price. I stopped shopping at those places years ago because the kinds of things I do purchase can ALWAYS be found cheaper through someone else someplace else.
Anyone in business needs to make a profit in order to stay in business. Amazon and eBay sellers are no different.
6. Before you file a complaint with Young Living about one of their distributors…
Ask yourself if you are doing that because you are frustrated because ‘you’ made a poor choice when you bought from that eBay or Amazon seller. That you wanted full customer service and discovered after the fact that you are not getting full service.
Your mistakes and choices are NOT the responsibility of a distributor and your education on how to use the oils is not a YL distributors responsibility if you are not one of their customers.
Do you have any idea how many questions I am asked daily by people who buy YL oils from people who don’t give a hoot about teaching you? On a slow day about 6, on a busy day a dozen or more. And that’s just people who are not my own customers.
I’m sorry, but if you are buying YL products from an Amazon or eBay seller and expect to get an education from a distributor who will never see a penny from you… ask yourself how many hours a day would you be willing to spend taking care of customers from someone elses business?
If I spent my time answering all of the questions from Amazon, eBay and other non-distributors customers I would not have time to take care of my hundreds of customers. And when a distributor tells you that they cannot take on eBay and Amazon buyers educations it’s because if they do so it will be at the expense of their own customers, please know that they are not being mean to you but that they have to draw the line somewhere.
How would you feel if you were a customer of mine and I didn’t have time to spend with you and answering your questions because I was busy taking care of an eBay or Amazon sellers customers? You would think I was a nut-case! You would think I didn’t have my priorities set straight. You would think that you were crazy for becoming a customer of mine, right?
7. In conclusion…
Just know that when you buy Young Living oils and/or products from an eBay or Amazon seller that you will NEVER get anything more out of the seller than that which you purchased. They won’t be able to answer your oil or product questions like a distributor can. If you are perfectly fine with that and if you are perfectly fine with spending more on YL products over there and shop. It’s fine with me but don’t turn around and blame me for not educating you or giving you a refund or exchange. Know that you will never get the same care and education that you would if you had joined YL through one of their very nice and helpful distributors.OK, I’m done with my rant on the things you need to consider BEFORE buying Young Living oils, diffusers and other products from an eBay or Amazon seller. If you would like to buy YL products from me follow this link to my website and become a member.
For clarification should any eBay or Amazon sellers are reading this…
Most of you do give very good product service, accept returns and exchanges. This rant is NOT about product service, it is about people who buy YL oils from you and they are coming to small home-based distributors like me to learn how to use the oils that you are selling to them because you aren’t providing that service to your own customers. If you want me to teach them you should hire me as an independent contractor for educational purposes. I am not the bad guy that your customers think I am because I don’t provide all of the services I provide to my own customers. I am not the bad guy because I don’t have enough time in the day to offer your customers free educations when they demand it.